To process Cash, Cheque and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives and ensure adherence to all compliance/control areas of the branch operations.

Responsibilities

Customer Satisfaction / Service Standards

Ensure Cash counters are operational to support business requirements
Provide service to all customers as per established ARIE standards
Communicate regulations and norms regarding transactions in a professional manner
Provide advice and guidance about ARIE Products & Services to customers as and when necessary
Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT
Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
Ensure Customer Complaints/Feedback are addressed as per Company norms, and resolve Queries that have been escalated by branch staff

Financial / Sales

Ensure optimal profit margins are maintained for transactions
Solicit referrals and initiate cross-selling opportunities to existing customers
Play a proactive role in customer accusation and retention activity
Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
Prepare periodic, report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
Solicit referrals and initiate cross-selling opportunities to existing customers

Compliance

Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
Ensure assigned work activities are carried out as per Company policies and procedures
Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed/balanced and appropriately handled as company policies & procedures
Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
Responsible for security of financial instruments such as Drafts, Cheques and Travelers Cheques
Report and review any anomalies such as Under/Overs to concerned superior immediately
Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation
Identify improvement areas and propose constructive changes to achieve operational excellence
Monitor day to day operations to ensure total adherence to Company policies and procedures
Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities

People Management

Monitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
Identify cashiers’ training needs and inform management accordingly for action

Qualifications

5+ years of experience as a Cashier/ Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House.
Previous exposure to large volume of cash handling is an added advantage
Bachelor's degree or equivalent in Business Accounting background
Excellent organizational skills
Ability to achieve results through team efforts
Good presentation and communication skills
Results driven and customer focused

Al Rostamani International Exchange

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