We are looking for a Gaming Facility Operations Assistant to assist in managing daily operations, tournaments, and customer experience. The ideal candidate must be fluent in Arabic, have previous experience in a UAE gaming facility, and possess strong esports and gaming knowledge.

Key Responsibilities:

• Operations & Maintenance

• Oversee daily activities, ensuring all gaming stations and equipment are functional.

• Assist with customer inquiries, registrations, and memberships.

• Maintain hygiene, safety, and compliance with venue policies.

• Esports & Tournament Support

• Assist in organizing tournaments, managing brackets, and setting up game lobbies.

• Support live streaming, event execution, and community engagement.

• Technical & IT Support

• Troubleshoot PC, console, and network issues.

• Ensure software updates, game patches, and security protocols are implemented.

• Customer Service & Community Engagement

• Engage with players, teams, and influencers to enhance community participation.

• Gather customer feedback and provide insights to management.

• Administration & Reporting

• Maintain records of revenue, bookings, and customer activity.

• Manage inventory of snacks, drinks, and gaming peripherals.

• Coordinate with vendors and suppliers for equipment and maintenance.

Requirements:

• Fluent in Arabic and English (spoken and written).

• 1-2+ years of experience in a UAE gaming facility.

• Strong knowledge of esports, gaming titles, and event operations.

• Hands-on experience with PC/console troubleshooting and network setup.

• Excellent customer service and problem-solving skills.

• Ability to work in fast-paced environments and handle tournaments.

• Flexible to work evenings and weekends as required.

Preferred Skills:

• Experience in event management, live streaming, or tournament hosting.

• Familiarity with broadcasting software (OBS, Streamlabs) and gaming peripherals.

• Prior involvement with esports teams or game publishers.

Benefits:

• Competitive salary with performance-based incentives.

• Opportunity to work in a dynamic esports' environment.

• Access to exclusive gaming events and career growth opportunities.

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Gaming Facility Operations Assistant