Order-to-Cash (OTC) covers the end-to-end process of Customer Master File (CMF), Billing, Credit Management, Accounts Receivable and Query Handling.This role will act as country single point of contact for OTC issues.

Accountabilities

Head of Finance

Assist the Head of Finance in driving OTC performance and achieving targets.
Ensure compliance to AP OTC, Internal Audit (CRISP) OTC, GCTP and NSS policies.
Be country single point of contact for OTC matters.
Continuous improvement to OTC processes in collaboration with SSC teams.

Commercial/ Ops/ CS

Supporting commercial/ Ops/ CS needs and feedback while achieving OTC targets and ensuring compliance to policies and CRISP

Finance & Accounting

Ensure correct accounting treatment per IFRS and DP DHL policies for OTC transactions
Support external and internal audit, and other statutory requirements

Customer Master File (CMF)

Work with SPD team to review and archive 12 months inactive a/c by customer sites
Review and ensure correct tagging for new accounts setup in COMET
Ensure timely implementation of Global Pricing instruction
Month-end reports review

Billing (Pre/ Post/ RLR/ CEMS/ Duty Billing/ External Billing)

Assist Finance Manager to support implementation of Billing Modernization Roadmap and ensure sustainability of “To Be” states
Approve Credit Note per DOAG, ensure controllable root causes are fixed timely and drive PIP% target.

Credit Risk Management

Recommend appropriate credit terms, credit limit for both freight and duty account opening before being approved by Finance Manager
Perform periodic review of credit limit and terms
Review to mitigate credit exposure of high ad hoc trading
Mitigate exposure in write off

Accounts Receivable & Query Handling

Lead in monthly credit review between Commercial and SSC Collection teams, ensure issues or disputes are resolved timely to enable smooth collection process
Lead in monthly key customer visits and participate in Quarterly Business Review (QBR) with Commercial team
Drive AR & Query KPIs
Lead weekly COD AR with service centers and gateways

Process improvement and training

Analyze, identify and execute process improvement from Credit Note root cause report,
Assist Finance Manager to Coach/ facilitate/ organize business familiarization workshop for SSC OTC team for performance improvement
Lead in OTC induction program for new Sales team member

Compliance

Perform quarterly review of IAS & IBS billing systems user IDs for country team, and check new user IDs creation.
Support internal and external audit requirement
Regularizes compliance to OTC, NSS, GCTP policies
Ensure accounting treatments related to OTC transactions are aligned DP DHL policy.
Lead/ participate in audit readiness focus group

People Management

Develop a high performance service culture in collaboration with AP SSC.
Plan, organize and direct and efficient and effective functional department.
Develop IKOs/KPIs with team members and monitor individual performance.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
Identify training needs and opportunities to develop a highly skilled functional department.

Skills / Qualifications

Skills

Ability to work with subordinates, cross functions, senior management and APSSC.
Experience in OTC performance management and logistics industry (preferable).
Communication skills (English), spoken and written (excellent)
Software skills (Word, Excel, PowerPoint)

Expected years of experience

2 - 3 years of experience in managing OTC performance or related field.

DHL Express

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