Job Title: Trainee/Associate (Various Departments)

No. of Positions: 6

Position Title: Trainee/Associate

Department: Multiple (Commercial, App Experience, Fleet Team, Customer Service and Brand and Marketing)

Employment Type: Full-time

Location: Naxal, Kathmandu

Major Responsibilities by Department

Commercial
Assist Seller Onboarding Team
Internal Communication and Compliance
Vendor Assignment
Sales Operation Communication Group Follow-up
Database Management - Vendor Contracts
App Experience
Transform ideas into captivating app experiences.
Work seamlessly across departments to align goals and efforts
Develop strategies that enhance brand offerings and customer appeal
Prioritize customer needs and preferences in all marketing decisions
Translate complex data into clear, impactful reports
Customer Service
Answer phone calls and respond to customer inquiries regarding products and services
Recommend product or service by collecting customer information and analyzing their product and service needs
Handle and process online and telephonic orders
Mobilize delivery staffs in wise, effective and efficient manner
Ensure excellent service standards and maintain high customer satisfaction
Know the companyâ€™s products and services and stay updated with the related issues
Promptly identify and resolve customer issues and follow up to ensure resolution
Contribute to team effort by accomplishing related results as needed
Fleet (Delivery Riders) Management
Maintain the attendance and leave records of the delivery riders on a daily basis understanding the daily availability and necessity of delivery riders
Solve the general grievances of the delivery riders by proper counseling and maintain a good team spirit among them
Maintain the records of the all-payroll issues (for e.g. salary/incentives) of the delivery riders whenever necessary and coordinate with the HR / Finance & Accounts department for necessary handling
Monitor and ensure that the delivery riders are abiding by the company policies and code of conduct (discipline, office time, attire, attendance, leave etc.)
Coordinate with the cross functional departments to manage and facilitate daily operations of the delivery riders. Administer company property provided and ensure its return in good conditions
Provide daily/weekly report (whenever required) regarding the requirement of new hiring and replacements of delivery riders for particular fleet team
Bridging management and rider relations by addressing suggestions, demands, and other concerns through regular communications
Brand and Marketing
Content Creation - Assist in content creation, campaign planning, market research, and performance analysis developing practical skills in a fast-paced environment.
Graphic Design - Bring ideas to life by creating visual content for social media and marketing materials, collaborating with the team, and honing your design expertise.

Requirements

Educational Qualifications:

Bachelor's degree running / completed
Fresh graduates are encouraged to apply

Key Attributes

Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Analytical thinking and attention to detail.
Enthusiastic and eager to learn.

Interested candidates can directly apply mentioning the applied position and submitting their updated CV to hr@foodmandu.com.

Foodmandu

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Trainee/Associate (Multiple Departments)

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