Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a Receptionist to join its team. As a Receptionist, you are responsible for welcoming guests in a warm and friendly manner, addressing their concerns and special requests in a professional and personable manner. You communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests with care by following the company's SOPs. The Receptionist reports directly to the Front Office Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.

Responsibilities

Welcome and greet guests in a friendly and professional manner
Check-in and check-out guests, ensuring a smooth and efficient process
Handle guest requests, inquiries, and complaints with professionalism and tact
Manage reservations and ensure accurate and up-to-date information
Coordinate with other hotel departments to meet guest needs
Maintain a clean and organized front desk area

Requirements

Prior experience as a Receptionist or in a customer service role is preferred
Excellent communication and interpersonal skills
Professional and friendly demeanor
Ability to multitask and handle multiple phone lines
Proficient in using computer systems and hotel software
Knowledge of local attractions and services
Fluency in English, knowledge of additional languages will be considered as an asset

Benefits

Competitive salary and other benefits
Advanced Opportunities for professional growth
Accommodation (if necessary) and Board
Transportation costs
Participation in educational programs

Grecotel Hotels & Resorts

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Receptionist

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