GUEST EXPERIENCES OFFICER at Nextdoor Patan

Starting salary at-least ( 22,000 - 26,400) NPR per month.
Communication and meal stipend also available. Accommodation available if required.

We are immediately looking for a GUEST EXPERIENCES OFFICER (GEO) at the Nextdoor Patan located in Kupondole. We are a fun, creative workspace that demands attention to details and openness to people and cultures.
This position requires a young, dynamic individual who can take a lead in creating a casual, relaxed ambience for our guests at the hostel. GEO core work is facilitating the guest journey - from inquiries to check-in to activities to follow up - and ensuring that we curate a truly memorable experience.
We need a minimum commitment of 2 years. After the 3-month probation period, we will make performance evaluations towards a work contract. At Nextdoor Patan , we are rapidly creating incredible opportunities in immersive travel and youth tourism, and we can offer a long-term career track in hospitality.

Remuneration:
Monthly salary range: NPR 22,000–26,400
Communication and meal stipend provided.
Transportation stipend available as needed.
Accommodation may be provided in exchange for additional work hours.
Annual salary review.

RESPONSIBILITIES AND EXPECTATIONS:
Please see next page for more details

HOW TO STAND OUT:
• A creative Social Media Account. Share with us your details!
• If you provide guided tours on your own, let us know!
• Abilities in Graphic Design, Photography, Videography, etc.
• Conversational fluency in a foreign language.
• Commitment to Hospitality Industry. BHM graduates (no prior work experience required) or at least 2-year work experience without academic degree

WHAT YOU WILL DO
Execute all Front Desk processes, checklists, and guest reservations
Coordinate guest receivables and maintain payment systems
Know your guest needs and understand their perspectives towards hostel services
Resolve all guest complaints and address their demands.
Identify events/activities and coordinate logistics to create business opportunities
Review and update all web presence as well as oversee guest reviews on OTAs
Create social media updates and provide an online awareness of hostel experience
Ensure that our social spaces embody the brand values of hostel nextdoor
Coordinate with Guest Experiences Supervisor (GES) to maintain all services and amenities
Provide reports to GES and collaborate on strategies for better guest experience.

WHAT WE OFFER
Competitive Compensation & Benefits system
Diverse, inclusive, and supportive working environment with beautiful working space
Comprehensive development programs
30-day combined annual paid leave and sick leave

WHAT YOU MUST HAVE
At least a year Experience within the hospitality/service industry
A passion for your city and for independent travel
A genuine interest in meeting people and knowledge of the city; art, music, culture, etc
Knowledge of social media and user-generated reviews and its importance in marketing
Ability to keep cool when pressure hits and enjoy working on a super fast pace
Organizational skills and project management ability
Courage to propose new ideas and humility in evaluating staff performance

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