On behalf of the client, we seek an Operations Manager in the F&B industry to ensure smooth and efficient operations across all facets of the business. This role focuses on overseeing day-to-day activities, optimizing processes, managing teams, and ensuring high-quality service and product delivery while adhering to industry standards and regulations.

Key Responsibilities

1. Operational Management

Oversee daily operations across all departments, including kitchen, service, supply chain, and logistics.
Monitor and improve operational workflows to ensure efficiency and cost-effectiveness.
Coordinate with managers and staff to maintain smooth operations in compliance with company standards.

2. Quality Assurance and Compliance

Ensure compliance with food safety standards, health regulations, and local laws.
Conduct regular quality checks on food, beverages, and service to maintain brand standards.
Develop and implement standard operating procedures (SOPs) for consistent performance.

3. Team Leadership and Development

Manage and train team members, including kitchen staff, servers, and supervisors.
Foster a positive work environment that encourages collaboration and high performance.
Conduct performance reviews and identify opportunities for skill development.

4. Financial Oversight

Manage budgets, control costs, and ensure profitability.
Analyze financial reports, including profit margins, operational costs, and sales data, to make informed decisions.
Collaborate with the finance team to prepare and monitor operational budgets.

5. Supply Chain and Inventory Management

Oversee procurement, storage, and inventory control of food, beverages, and supplies.
Collaborate with suppliers to ensure timely delivery and cost-effective purchasing.
Monitor stock levels and reduce wastage by implementing efficient inventory management systems.

6. Customer Experience Management

Ensure exceptional customer service by addressing complaints and resolving issues promptly.
Monitor customer feedback and implement improvements based on reviews and surveys.
Work with marketing teams to align operations with promotional campaigns and events.

7. Process Optimization and Innovation

Identify bottlenecks in operations and implement process improvements.
Integrate technology solutions (e.g., POS systems, reservation platforms) to enhance efficiency.
Stay updated with industry trends and introduce innovative practices to maintain competitiveness.

8. Safety and Risk Management

Ensure workplace safety by adhering to occupational health standards.
Conduct regular audits and inspections to identify and mitigate risks.
Prepare and implement contingency plans for emergencies or disruptions.

Qualifications & Skills:

Bachelor’s degree in hospitality management, Business Administration, Operations Management, or a related field (mandatory).
Master’s Degree (MBA) in Operations or Hospitality Management (preferred but not essential).
5+ years of experience in the F&B industry, with roles in operations, restaurant management, or hospitality.
3+ years in a leadership or managerial role, overseeing multiple teams or outlets.
Proven track record of improving operational efficiency and achieving KPIs.
In-depth understanding of F&B operations, including kitchen workflows, service protocols, and supply chain management.
Familiarity with food safety standards and certifications (e.g., HACCP, ISO 22000).
Knowledge of customer service excellence and quality assurance in the F&B industry.

Procapita Group

New Jobs

Operations Manager - F&B

Custom HTML code