The Senior Sales Officer at We Grow Minds will focus primarily on sales, lead generation, and customer conversion. This role will concentrate on identifying and contacting potential customers, nurturing leads to foster conversions, and maintaining relationships with existing clients to ensure their satisfaction and loyalty. The officer is expected to leverage CRM and sales management tools like ClickUp and Sales Navigator efficiently, aiming to expand the customer base and contribute significantly to the company's revenue growth. This position offers a dynamic opportunity for growth by focusing on strategic sales initiatives and customer engagement.

Joining We Grow Minds means becoming an integral part of a dynamic team within a training and consulting firm that embodies the agility and innovation of a startup. Operating in a hybrid (virtual and Physical) office environment, you'll engage directly with our sales team, taking a hands-on role in managing customer relationships and driving the company's growth. This position offers the unique opportunity to contribute to the development and execution of sales strategies, fostering strong customer bonds and propelling We Grow Minds toward its strategic objectives.

Your challenge as the Senior Sales Officer involves not only meeting but exceeding our customers' expectations through direct engagement with both existing and potential clients. Your role is pivotal in closing deals with utmost professionalism, meticulously updating customer data, and proactively managing their requests and complaints. Reporting directly to the CEO and General Manager, you'll provide regular updates on your progress, working in synergy with the Marketing and Social Media Manager. Your insights and expertise are vital in driving sales growth and ensuring customer retention, making you a key player in our strategic sales initiatives.

Key responsibilities:

- Prepare a comprehensive sales strategy.

- Get prospect customers through direct communication via direct messages, phone calls, emails, and any other means which guarantees conversion.

- Follow up on existing customers through meetings and other medium of communication.

- Reply to customer inquiries.

- Follow on customers’ complaints and suggest solutions.

- Achieve key sales targets.

- Coordinate with marketing officer while preparing marketing plans.

- Utilize ClickUp for comprehensive task management, ensuring all sales activities are tracked and efficiently managed.

- Manage the CRM software to ensure accurate tracking and follow-up on leads, enhancing conversion rates.

- Report daily on lead generation and sales progress to the managing partner, providing insights and strategies for improvement.

We Grow Minds

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Senior Sales Officer