POSITION OVERVIEW
This position will be the first point of contact for specific high profile clients for reservation needs. Delivering an exceptional service to clients is paramount, so this person will also be supporting the Market Sales Managers with the clients.
AREAS OF RESPONSIBILITIES
-Be the first face of the company to our high profile clients and agents
-A high level of expertise is needed in managing the expectations and communications of the clients and agents inservicing and supporting their needs
-Ensuring all customers request and reservations are answered and reconfirmed in a timely manner
-Maintain all reservations for all services accurately in our reservation system
-Reconfirm bookings with all suppliers internally and externally
-Manage bookings through online reservations system of selective partners
-Secure all bookings for requested services or provide suitable alternatives if we can’t confirm initial request
-Communicate any arrival irregularity to the partners and assist with in-house amendments
-Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
-Advise availability and prepare offers including quotations and product descriptions if requested
-Attending to all calls of clients and suppliers
-Communicating with other departments internally for excursions, visas, ground handling, sales and accountsenquiries
-Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking ofexclusive offers for other partners
-Reassure promotional rates are booked at the hotels and accounts is informed accordingly, in particular forexclusive offers (e.g. last minute clients)
-Forward confirmations and invoices to all partners (who are on auto-invoicing)
-Maximize revenue generation from the account being handle by the Travel consultant
-To be involved with the sales manager handling same accounts in developing strategic plans of these accounts
-Being accountable with the sales manager handling same accounts for revenue growth of these accounts
-Dealing directly with clients and negotiating with suppliers (if required)
-Develops and maintains own accounts through personal calls and correspondence
Education and Training
Degree relating to Tourism
Work Experience
At least 4-5 years’ experience in a similar role
Skills
-Pro-active and strong personality
-Has the right attitude, aptitude, and displays positive behaviors
-Ability to think critically and share ideas and knowledge
-Systems / Policy driven and is able to maintain businessdisciplines
-Computer literate - Word, Excel, Power Point
-Customer Service Driven