Job brief
We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.
Responsibilities
- Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
- Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
- Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
- Document customer interactions and resolutions to ensure consistent and high-quality support.
- Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
- Proactively identify and escalate complex issues to the appropriate technical team.
- Maintain a positive and professional demeanor, building trust and rapport with each customer.
Requirements
- Minimum of 1 years of experience in technical support or customer service.
- Strong understanding of computers, software, and troubleshooting principles.
- Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
- Active listening skills and a genuine desire to help customers.
- Ability to work independently and manage multiple tasks efficiently.
- Proficient in using computers and comfortable navigating various software applications.
- Ability to fluently speak, write, and read in both English and Arabic
- A positive and solutions-oriented attitude.
Benefits
- Competitive salary
- All of the hardware and software will be provided for you
- Sponsorship VISA will be provided for expats
- Relocation cost from origin country to Oman will be covered
- Work-Life balance
- Fun and fair work culture
