ABOUT THE COMPANY
Emaar Entertainment has a unique portfolio of attractions that are truly innovative and transcend just entertainment or leisure. Its assets include some of the city’s most unique entertainment venues including Dubai Aquarium & Underwater Zoo, Reel Cinemas, Dubai Ice Rink, KidZania®, VR Park, The Storm, Adventure Park & Digit. Highlighted by its philosophy to ‘inspire joy’, each attraction opens a door to an exceptional world of excitement for visitors.
ABOUT THE FUNCTION
The job holder is responsible for providing outstanding customer service to all Reel Cinemas customers in box office, concession and ushering. The Customer Service Representative also assists the Assistant Theatre Manager in all areas of operations to deliver an outstanding movie experience to Reel Cinemas customers.
Customer Service Support:
- Attends to all patrons request and enquiries
- Ensures security of cash, ticket stub and equipment in Reel Cinemas.
- Performs duties in Box Office, Concessions, retail, coffee shop, lounges and ushering.
- Operates automated ticketing system.
- Assists in acknowledgement of delivery and dispatch of materials to and from the cinema in the absence of the Theatre manager.
- Handles day to day accounting and end of shift financial matters.
- Assists in cinema advertising, promotions events, and emergency health & safety procedures.
- Assists and ensures all presentation and cleanliness standards are achieved.
- Completes assigned tasks within given deadlines.
- Performs any other duties as required by the Theatre Manager.
Customer Services:
- Performs all related customer service functions to provide excellent support and service to customers
- Assists in cinema telephone information service.
- Ensures high level customer service.
WHAT YOU WILL NEED TO SUCCEED
- Minimum 2 years of experience in similar field.
- Cahier / Cash handling experience preferred.
- Ability to communicate clearly.
- Basic English Language skills required.
- Articulate, people orientated and excellent customer care skills required
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
