Job Purpose
This will be responsible for entry of orders into SAP as per contract received from sales and SOP of the function.
Key Result Areas
Supporting Actions
- Execute the customer order as per request
- Creation of correct & clear SO.
- Follow up with Production & logistics team for order fulfillment
- Interaction with IT team & Finance team for support in creating new customer, credit limit, commission payment etc.
- To keep both customer & CSP updated on regular basis and track status of customer’s order
- Follow-up with customer for timely Payments
- Prepare monthly MIS reports on order execution and highlight to the CSO in case of discrepancies/issues
- To collect information from SAP for preparation of reports on daily/Monthly basis
- Present the report findings to highlight discrepancies / TAT time
- Samples dispatch as per customer’s requirement
- To Create sample sales order for sample execution
- To keep track of sample requirements of customer, their feedback and track product approvals received
- Relationship management with key customer and sales team for better service
- Build relationship with customers with quicker service and address customer issues
- Collate customer feedback and provide feedback to CSO and Sales Team