Application Deadline: 31 October 2024
Department: Pride in Place
Location: Torbay Council
Compensation: £24,294 - £25,979 / year
Description
Job Description & Person Specification >
There has never been a better time to join our team at Torbay Council. We have a real momentum building and have a shared sense of purpose and ambition. Torbay is a fantastic place to live, work and visit, offering unrivalled quality of life for individuals and families. We want to see a healthy, happy and prosperous Torbay. If you do too, join us.
About the role:
The Parking Operations Team deal with the day to day running of Torbay Council car parks and pay and display equipment. You will be travelling around Torbay in a Torbay Council vehicle, as well as some office-based working, carrying out general maintenance and repairs of parking payment machines, periodical and ad hoc inspections of parking infrastructure and supporting all areas of Parking Services. The Parking Operations team are often faced with unexpected situations, creating a responsive and dynamic work environment. You'll be working as part of a friendly and supportive team, working an average of 37 hours a week on a 7-day rota basis, with occasional out of hours working and rostered standby shifts.
What you'll be doing:
- Driving a Torbay Council vehicle across Torbay.
- Working alone and as part of a team.
- Repairing and maintaining parking equipment.
- Inspecting car parks.
- Supporting events – deploying signs, cones, advising event holders, closing car parks.
- Reporting defects.
- Keeping accurate records.
- Providing customers with parking information.
- Helping to improve customer satisfaction.
What you'll bring:
- The ability to work as part of a team and on your own.
- An awareness of health and safety.
- PC skills would be an advantage.
- Ability to work in a dynamic and reactive environment.
- Full driving licence.
- Ability to keep accurate records.
- Problem solving skills and a can-do attitude.
What we'll give you in return:
In addition to competitive pay, salary enhancements are paid for Sunday and bank Holiday working along with additional payment for standby working.
You will be provided with full uniform and all required equipment. No previous experience of parking or parking equipment repair is necessary but, a practical and hands on approach to working would be an advantage.
Torbay Council offers standard benefits including 26 days annual leave, a pension scheme, and some not so standard benefits as part of our employee benefits scheme – so if you would like to hop on a new bike (cycle to work scheme) or enjoy retail shopping, you can access discounts via mylifestyle at Eden Red!
Be you, be happy - we strive to have a friendly and inclusive culture which respects and maximises the contribution individuals can bring to Torbay Council. We recognise the benefits that people with varying backgrounds and experiences can bring. We continue to promote the right environment to ensure we continue to promote equality, inclusivity and diversity for everyone.
A full valid driving licence, and a DBS disclosure is required for this role.
If you'd like to have a chat about the role or have any particular questions you'd like answering before you apply, please contact me directly on the below telephone number.
This post requires a Standard Criminal Level Check. This will show details of all spent and unspent convictions and adult cautions that have not been filtered in line with legislation.
For an informal chat please contact Thomas Hill on 01803207417 or thomas.hill@torbay.gov.uk.
Interviews are expected to be conducted during the week commencing 4th November 2024.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Skills
Essential:
- Effective communication skills and the ability to communicate with all mediums from verbal to electronic.
- Customer focused approach and prioritise customers needs.
- Ability to plan own workload and deliver the service as appropriate.
- To be able to demonstrate problem solving skills and to use own initiative.
- Ability to demonstrate effective numeracy and literacy skills.
Knowledge
Essential:
- Knowledge of Microsoft Office including excel, word and outlook.
- Able to interpret contractual documents to direct contractors to deliver services on behalf of the Council.
Experience & Qualifications
Essential:
- Problem solving in a customer service environment.
- Face to face experience of dealing with customers.
- Experience in equipment maintenance/repair.
- Full UK Driving Licence.
