Optime Group working in partnership with a well-known Ground Handling Client located at Luton Airport, who are looking for a proactive and dedicated Operations Manager to support the Passenger Assistance contract at Luton Airport.
About the role:
You will be reporting to the Station Manager, you will help oversee the day-to-day running of passenger assistance operations, ensuring that passengers with reduced mobility (PRM) and other passenger assistance needs receive efficient, high-quality support. You will work closely with the team to maintain smooth operations and deliver an excellent customer experience.
Benefits:
- Competitive salary of £40,000 per year
- Opportunity to develop your career in airport operations and passenger assistance
- Work in a dynamic environment with a supportive team and career growth opportunities
Key Responsibilities:
- Assist in managing the daily passenger assistance services, ensuring smooth and efficient operations
- Support the Station Manager in monitoring team performance and delivering excellent service to passengers with reduced mobility and special assistance needs
- Help train and motivate staff, promoting a positive work environment and high service standards
- Coordinate with airlines, airport authorities, and ground teams to ensure seamless communication and service delivery
- Assist in resolving operational challenges and ensuring any service disruptions are handled promptly and effectively
- Ensure compliance with PRM regulations and service protocols
Requirements:
- Previous experience in airport operations, passenger assistance, or a similar service role
- Strong organizational skills with the ability to manage daily tasks and support staff in a fast-paced environment
- Good communication skills, with the ability to build positive relationships with colleagues, stakeholders, and passengers
- Understanding of PRM regulations and a commitment to delivering outstanding customer service
- Problem-solving abilities and the flexibility to manage operational challenges as they arise
If you are passionate about delivering great service and have experience in operations management or passenger assistance, we would love to hear from you.
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
