Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!
We are currently recruiting for an Assistant Operations Manager to join our Facilities Management team in Dubai.
Scope: As an Assistant Facilities Manager, you will be responsible for managing and supporting all division operations daily. You will also ensure that any issues or conflicts are resolved satisfactorily to maintain the service levels expected by the respective client and/or customer groups.
This position plays a critical role in ensuring that cleaning operations run smoothly, effectively and meet the highest standard of cleanliness and customer satisfaction.
Financial
- Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards
Customer
- Ensure all the PPM and SR are closed as per target closing time and completed.
- Conduct regular Audits to ensure contractual KPI’s are met in line with the contractual requirements.
- Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally.
- Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
- Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
- Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.
- Monitor and maintain cleaning supplies and equipment inventory, ensuring an adequate stock is available at all times
Process
- Assist the Account Manager or Operations Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
- Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
- Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
- Support the operations through being deployed in various shift timings as per the site requirements.
- Responsible for the preparations of the monthly staff meetings and also for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors
Innovation
- Identify and implement technology solutions
- Improve cleaning effectiveness by developing new cleaning methods
- Creating customized cleaning solutions
