Application Deadline: 15 November 2024
Department: Adults & Community Services
Location: Torbay Council
Compensation: £26,421 - £29,269 / year
Description
Job Description & Person Specification >
We are dedicated to helping people who are facing homelessness. The demand for our Housing Options Service is increasing and we think it will continue to do so. Often through no fault of their own, more and more people are finding themselves at risk of homelessness. The housing market and lack of affordable options make it challenging to help people find the homes they need.
We are determined to change how we respond to homelessness in Torbay. We know we need to develop our service due to increased demand and are committed to developing creative and innovative ways to prevent and relieve homelessness. We want to shift from a reactive offer of help when people are in crisis to be proactive in our prevention activity. We want our approach to empower and enable our clients and the people working with them to find resolutions to the situations they face.
We are investing in a additional resources to make sure we deliver our aims and we have an exciting opportunity to join our team as a Resettlement Officer.
We are seeking an individual who has either a proven track record of working within a challenging frontline housing service, or has transferable skills, particularly in customer service settings. You will be based in our Housing Options Team and will be an initial point of contact for those at risk of imminent homelessness. The aim of the role is to prevent and relieve homelessness by advising clients of their tenancy rights, help negotiations with landlords and agents, as well as brokering alternative arrangements.
We need someone who is:
- An excellent communicator who will give clear and concise advice to customers and landlords.
- A good listener who will be empathetic when helping customers facing challenging personal circumstances.
- A team player who can display our core values and behaviours.
- Great at case management skill, has an eye for detail and can prioritise their work in a demanding environment.
- A natural problem solver who can think creatively to offer resolutions.
When filling out your application please refer to the person specification. Please give us examples of how you meet the essential criteria. You will be shortlisted according to these criteria.
If you would like to be a part of our journey to change the how we deliver our service and provide better outcomes for those facing homelessness, then we want to hear from you.
This position is for a fixed term of 23 months from the start date.
This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role.
If you are viewing this advert on a job board, you can access the
full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/council/jobs/job-descriptions/initial-assessment-advice-officer/
For an informal chat please contact Nick Holland on 01803 208719.
Interviews are expected to be conducted during the week commencing 18th November 2024.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Skills
Essential:
- Excellent customer service skills.
- Well developed IT skills.
- Good organisational ability, particularly self-organisation, ability to see tasks through to a successful conclusion, whilst working to tight deadlines.
As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Knowledge
Essential:
- Knowledge of UK homelessness legislation.
Experience & Qualifications
Essential:
- 4 GCSE at C grade to include English.
- ECDL or similar IT qualification.
