Responsibilities:
- Attend to the complaints of customers; direct relevant employees to resolve complaints. Also maintaining check & balance of all system documents and in case of any error, take corrective measures with consultation of Branch Manager.
- Ensuring that once a complaint has been attended and rectified by Dawlance technical service officers, no same fault should not be reported.
- Maintain conducive relations with dealers and franchises to ensure they add value to business. Also to ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues and trainings) are sent to Branch Manager.
- To ensure employees are well aware of health and safety precautions.
- To control warranty, costs, expenses, revenue generations and monitor & analyze the quality improvement services.
- Monitor daily collections, reconciliation, and deposits in the bank and report daily to Branch Manager.
- To ensure the branch runs smoothly and policies & regulations made by upper management are properly implemented & practiced.
- To guide actions of employees and ensure that key performance indicators (KPIs) are met and SOPs are performed.
- To perform any job or task assigned by Branch Manager.
Requirements:
Undergraduate Engineer - having 1-2 years experience in relevant field