Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
This position is based at LOUGHBOROUGH TRIBUNAL SUPPORT CENTRE LOUGHBOROUGH, LE11 2TW
About The Job
Job summaryPlease refer to job descriptionJob description
Proud to serve. Proud to keep justice going.
Our Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Our administrative teams are the core of our HMCTS National Services, delivering great customer service to enable Justice. Roles include data entry of paper and/or digital work, telephony, customer complaints and correspondence. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.
You will be assigned to a team to carry out a variety of general administrative duties to progress cases through the Court system or provide support to other functions within HMCTS. You may also be asked to clerk a virtual hearing. This involves assisting customers and Judiciary in preparing for a hearing and commencing a hearing promptly.
You will have the confidence to liaise with Judiciary, legal representatives and service users and be able to adapt your verbal and written communication style in an empathetic and patient manner.
Your Skills And Experience
With a friendly and approachable manner, youll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. Youll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. Youll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
For a full job description, please read supporting document 1 included below before applying.
Further Details
These operational roles require successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available and arrangements will be determined by the business. This will only available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy, but please note that we are unable to accommodate fewer than 24 working hours a week or a Monday/Friday as a non-working day.
Person SpecificationPlease Refer To Job DescriptionBehaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Benefits
Alongside your salary of £22,940, HM Courts and Tribunals Service contributes £6,645 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This Vacancy Is Part Of The Great Place To Work For Veterans (opens In a New Window) Initiative.Once This Job Has Closed, The Job Advert Will No Longer Be Available. You May Want To Save a Copy For Your Records.Contact Point For ApplicantsJob Contact
- Name : SSCL Recruitment Enquiries Team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
- Telephone : 0845 241 5359
Recruitment team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Further informationAppointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://justicejobs.tal.net/vx/appcentre-1/brand-2/tmpwid-5767_a227cc78-1398-40fa-9942-75dd9f0f3974/candidate/so/pm/1/pl/3/opp/91619-91619-Administrative-Officer-Loughborough/en-GBApply at advertiser's site
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