Job Description
We are seeking a highly motivated and experienced CX Manager. The CX department at Al Hashar is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.
Responsibilities
- Develop and implement a customer experience strategy focused on exceeding expectations.
- Manage the contact center operation to ensure efficient and timely customer service.
- Conduct customer satisfaction surveys and analyze feedback data.
- Identify areas for improvement in customer service processes and implement initiatives.
- Develop strategies to improve customer loyalty and brand advocacy.
- Oversee all customer experience initiatives, including contact center operations.
- Manage and coach the CX team (Customer Service & Contact Center Representatives).
- Analyze customer feedback data to identify improvement areas and implement initiatives.
- Manage call center performance metrics.
Requirements
- Diploma or Senior School Certification with 10+ years of experience in customer experience management or related roles, preferably in the automotive industry.
- Proven track record of implementing successful customer experience strategies and initiatives.
- Experience managing contact center operations and performance metrics.
- Previous experience in training, mentoring, coaching and developing teams.
If you meet the above requirements and are passionate about CX and the automotive industry, we encourage you to apply for this exciting opportunity. Join us in driving success and delivering excellence in automobile.
