Founded in 1922, the Institution of Chemical Engineers (IChemE) is the UK based and internationally recognised qualifying body and learned society for chemical, biochemical and process engineers. We exist to advance chemical engineering’s contribution for the benefit of society.
We support our 31,000 members across the world in applying their expertise and experience to make an influential contribution to solving major global challenges, and we are the only organisation permitted to award Chartered Chemical Engineer status and Professional Process Safety Engineer registration.
Position:
The Membership Qualifications Advisor will provide guidance to applicants on eligibility, process and tools. They will be proactive and accountable to ensure that all IChemE members and stakeholders receive the highest levels of service and satisfaction, acting as an ambassador for IChemE at all times.
Requirements:
Key Responsibilities and Accountabilities:
Provide guidance and support to members
- Possess a thorough understanding of IChemE and external registration standards and requirements and clearly and helpfully articulate these to (prospective) members so that an enquiry becomes a (membership and/or registration) application
- Support applicants and reviewers in the use of the online portal as appropriate
- Communicate panel outcomes via email and phone (including ‘declined’ applications, where sensitivity is required)
- Be able to articulate membership benefits to ensure meaningful and accurate communication with members
- Respond accurately and efficiently to general membership enquiries within agreed timeframes by the most appropriate channel (phone, email, chat etc)
Process membership/registration applications, support related processes
- Manage application process through CRM, portals and other systems as required, ensuring accuracy and timelines. Produce data for analysis and planning and check data for cleanliness
- Ensure operational process documentation is updated and maintained.
- Proactively take responsibility for liaising with various stakeholders to ensure timely resolution and providing proactive updates on status
- Liaise with IChemE volunteers a professional and timely manner to ensure information is sent on time and is accurate. Ensure maximum capacity by forward planning and effective communication. Flag issues with capacity
- Provide information and support to panel meetings as required
- Produce registration reports/uploads for licensing bodies following each cycle, to ensure that the correct information is provided for each registrant
- Assist with the production of operational reporting
- Carry out reconciliation of registrant data as required
- Carry out CPD sampling activities as required
- Assist with the preparation for external, regulator licence reviews
Contribute to continuous improvement
- Identify and call out any areas of concern that could lead to potential non-compliance
- Contribute to continuous improvement initiatives. Constantly seek opportunities to improve service and process.
- Perform root cause analysis on issues and recommend corrective actions.
- Seek, acquire and act on feedback from applicants and volunteers regarding the membership and qualifications processes
In addition to duties and responsibilities listed above, the employee maybe required to perform other duties assigned by their line manager from time to time.
Line management
This role has no line management responsibility
Budget accountability
Informing Head of Qualification Services of the budget required depending on number and geographic location of visits each year.
Professional Reputation
Dealing with senior members. Member volunteer support can be affected if good working relationships and efficient processes are not maintained. Regulator relationship/status can be affected if compliance is not assured
Other information:
This is a permanent role based on 37.5 hours per week working full time Monday through to Friday, although flexibility may be required to meet business needs. The position is based in the Rugby UK office (CV21 3HQ).
Only candidates eligible to work in the UK will be considered.
Starting salary will be in the region of £27,000 - £31,000 per annum (depending on experience) plus benefits which includes an excellent pension scheme.
The closing date for all applications is
Friday 29 November 2024, at 5pm. Please note that IChemE reserves the right to interview exceptional candidates and make an offer of employment before the closing date should we wish.
Please note that incomplete applications will not be reviewed.
IChemE benefits of employment include:
- Annual performance reviews
- Training and development opportunities
- Company contributory pension scheme that matches employee contributions by 1.5 times up to a maximum capped 12% employer contribution
- Life assurance linked to being an active member of the pension scheme
- 28 days annual leave (plus bank holidays) for full time members of staff
- Company paid sickness leave after 6 months employment and increased at intervals based on length of service
- Employee Assistance Programme and wellbeing support
- Health cash plan (cash back on optical, dental, physio and more)
- Financial support to help cover the cost of professional membership subscriptions if relevant to your role
- Free parking and refreshments at our Rugby Office
