Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job. This job requiresfull work from the office, requiring presence from Monday to Friday at our office in Bucharest.
What will my future role be about?
· Carry out the detailed assessment of contacts/conversation that are resolved.
· Assess if the business and compliance requirements are followed as per the SOP/guidelines.
· Identify the gap and share/update constructive feedback.
· Execution on daily deliverables and detailed instructions provided on new assignments.
· Decisions made are to keep in mind, not to impact on the team / self-efficiency.
· Individual contributor as a part of a team, with a focused scope of work.
· Provide clear and crisp understanding of errors made.
What should I bring to the table?
· Freshers or 6 months experience in any Quality Review process.
· Advanced level of English and Dutch.
· Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage) · Attention to details and a results driven approach is a must.
· Ability to work well under pressure.
· Client oriented, flexible, patient.
· Excellent written communication skills.
· Good organizational skills.
For experienced candidates:
· Excellent verbal & written communication & presentation skills.
· Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.
· Good Interpersonal & people management skills with good problem-solving approach.
· Good analytical skills for MIS, number crunching & reporting to internal & external customers.
· Ability to exercise managerial judgment and perform as a mentor.
· Ability to multitask multiple activities by effective delegation and monitoring.
· Demonstrated Customer Service Skills.
What can we offer you?
- The chance to work withTop Employer 2024 in Romania.
- Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc).
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment.
- Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc.
- Child Birth Allowance.
- Sport events sponsorship for employees.
- Complex Record & recognition scheme ( both non-monetary and monetary options).
- Monthly subscription @ Bookster - the first modern library for companies in Romania.
- Employee Referral Program with attractive incentive schemes.
- Extra annual leave days depending on the total length of working experience at Wipro.
- Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications.
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects.
- Relocation assistance is offered to those who are not currently in Bucharest for a smooth transition.
Customer Service(Product&Service)
