In line with the UAE Government’s strategy of empowering and developing nationals,
Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best UAEN talents to join our ENBD family.
About the Role
The outbound department of the contact center is a revenue-generating unit that makes calls to existing bank customers to promote additional products, ensuring basic eligibility and needs are identified.
We seek a friendly and customer-focused individual to join our Outbound Sales team in Ras Al Khaimah. In this role, you will be our valued customers' point of contact, to promote and sell bank’s selective products and project a professional company image through phone interaction
What You'll Do
- Make fresh outbound calls to generate new sale leads.
- Emphasize the advantages of the product, such as low interest rate, flexible repayment options, or highlight limited time offers or benefits to prompt immediate action.
- Establish credibility by providing transparent information and addressing concerns honestly.
- Follow-up on initial contacts as required to close the sale.
- Focus on day-to-day operations and ensure that targets are being met by the end of each month.
- Proactively identify gaps in the journey and process and develop actionable plans to enhance them.
What You'll Need
- Family book
- Bachelor's degree.
- Excellent English communication skills (written and verbal).
- Available to join immediately.
- Strong problem-solving and interpersonal skills.
- A proactive and customer-centric approach.
Bonus Points
- Previous experience in a customer service role, is a plus.
Benefits
- Competitive salary
- Incentives based on the KPIs achieved
- Health insurance
- Career development opportunities
- ENBD Employees' staff benefits
