ROLE PURPOSE:
The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health & Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards.
KEY ROLE SPECIFIC ACCOUNTABILITIES:
Reactive Complaint / PPM
-Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI
-PPM WO to be completed and monitored as per the SLA and compliance
Customer and Stakeholder Management
-As a Maintenance supervisor must have excellent customer relationship and stakeholder management
-Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time
-Stakeholders like Supply chain, Finance, Mall
Capex and OPEX Management
-Execute the yearly Capex plan for the year end to end (Technical Reports, RFP, and Execution and Reporting) for his AOR
-Manage the monthly and yearly OPEX Budget and not overspend
Minimize the jobs from External Vendors by rectifying them through his in-house team and ensure the spares are not replaced unless necessary Advises supervisor regarding major repairs / changes required.
