At the heart and soul of London since 1895 West Ham United is a dynamic, fan-focused football Club constantly moving forward but always with an eye on the past.
Home to the London Stadium, West Ham's Flagship store, where fans can purchase the widest range of Hammers-related kit, clothing, merchandise and accessories available anywhere, has a dedicated retail department, with a talented team ranging from Sales Associates, Store Manager, Visual Merchandisers, Buyers and more.
Position:
Role: Ecommerce Assistant
Location: London Stadium
Department: Retail Division – Ecommerce
Reports to: Online Trading Manager
Job Summary:
West Ham United Football Club is looking for a dedicated Ecommerce Assistant to join our team and help enhance the online shopping experience for our fans worldwide. As the Ecommerce Assistant, you will support the day-to-day operations of the club’s online shop. Your role will involve managing the website, optimising product listings, assisting with promotional campaigns, and ensuring an excellent user experience for our fans. This is an exciting opportunity for a proactive and detail-oriented individual to contribute to a growing retail business.
Key Responsibilities;
- Website Maintenance and Management
- Update product listings, descriptions, and images on the ecommerce platform ensuring accuracy of product detail and timely launch
- Monitor stock levels and ensure accurate inventory representation online.
- Merchandise product listing pages to achieve optimal clicks and conversion
- Assist in testing and ensuring the website is user-friendly and fully functional.
- Report and resolve any technical issues with the Online Trading Manager.
- Assist with creating detailed briefs for ecommerce photo shoots.
Promotional Activities
- Support the setup of promotions, sales events, and discount codes in line with the trading calendar.
- Collaborate with the marketing team to coordinate banners, email campaigns, and social media promotions.
- Analyse the performance of promotional activities and provide insights to improve future campaigns.
- Launch the auction site’s weekly activities in line with the auction calendar
- Troubleshoot and support EPOS and pricing queries from stores.
Order Management
- Monitor order processing and liaise with the warehouse team and logistics partners to ensure timely deliveries.
- Respond to customer queries related to online purchases, returns, or technical issues.
- Resolve any order-related discrepancies or complaints in a professional manner.
Reporting and Analytics
- Assist in tracking and analysing website performance metrics such as traffic, conversion rates, and sales.
- Generate regular ecommerce performance reports for internal review.
- Identify areas for improvement in the online shopping experience.
- Customer Experience
- Maintain a high level of customer satisfaction by ensuring the online journey is omnichannel and aligned with physical stores
- Identify opportunities to enhance the overall online shopping journey for West Ham United fans.
Requirements:
Key Skills And Experience
- Essential:
- Min 1-years’ experience working in an ecommerce or retail environment.
- Proficient in using ecommerce platforms (e.g., Shopify, Magento, or similar).
- Basic knowledge of SEO and digital marketing principles.
- Intermediate Microsoft Excel skills.
- Strong organisational skills with excellent attention to detail.
- Excellent written and verbal communication skills.
- Ability to multitask and work effectively under pressure.
Desirable:
- Familiarity with football merchandise or knowledge of West Ham United FC.
- Experience using Google Analytics and reporting tools.
- Understanding of UX/UI principles for ecommerce websites.
Other information:
Benefits on offer (may vary based on contract type and location)
- 25 days annual leave plus your birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and our official partners products and services
- Discounted gym membership and onsite fitness room facilities
- Family friendly leave policies
- Company Social events
EDI Statement
Our club's history is rooted in a solid commitment to equity, diversity, and inclusion, and we openly strive to be leaders in promoting EDI values. West Ham United is tactical in its approach to addressing inequity and prioritising the undertaking of meaningful and lasting change for all.
We prioritise removing barriers to attracting and engaging the best talent from all communities. We are proactive in creating equal access to opportunities and benefits for everyone and a discrimination-free environment where everyone experiences being treated with dignity and respect regardless of their background, circumstances, or protected characteristics.
Safeguarding
At our Club and Foundation, we advocate a proactive approach to ensure every child and adult has the right to experience safety and be treated with care, respect, and dignity. Therefore, we prioritise protection from harm and promote safeguarding good practice and compliance as an integral part of all our operations and engagement. This includes conducting robust, safer recruitment checks to identify any potential risks associated with individuals who may pose a threat to children or adults who are at risk of harm.
How To Apply
To apply, Please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the the profile of the candidate we are looking for.
The deadline for applications is 5pm Monday 23rd December 2024 . Please note that the vacancy may close early if there is a high volume of applicants.
Queries
Thank you for your interest. If you have any queries, or require support with your application, please contact careers@westhamunited.co.uk
