About us:
Astra Tech is a UAE-based technology investment and development group, embarked on a mission to build the world’s first ultra platform & ecosystem, that will disrupt the consumer technology space by rethinking the boundaries of a digital ecosystem.
It will be the first of its kind in the MEA region to simplify the way people & businesses interact, engage and transact with each other. The platform will provide seamless connectivity between consumers and businesses, enabling users to effortlessly access home, e-commerce, and fintech services in one place.
Astra’s mission is to enrich people’s lives by making communication and e-commerce more seamless, connected, and natural.
Job Summary
We are seeking a meticulous and proactive Product Operations Coordinator for managing the operations of our rent financial solution. This role requires a detail-oriented professional who can navigate the complexities of real estate operations and financial transactions with precision, act as a key liaison between customers, property management partners and internal teams to maintain the highest standards of operational integrity.
The successful candidate will work closely with the Business Product team and will be responsible for transforming manual operational processes into efficient workflows, verifying critical documentation, managing payment statuses, liaising with property partners, adhering to operational SLAs and supporting the overall effectiveness of our solution.
Key Responsibilities:
- Review and process rent orders and document verifications. Ensure audit, compliance and regulatory adherence
- Act as primary liaison for property management partner. Conduct proactive follow-ups for timely creation of orders and document submissions
- Track and updates repayment status. Monitor and reconcile payment transactions, identify and escalate payment discrepancies.
- Rent disbursement, tracking and reconciliation. Ensure timely disbursements and comprehensive tracking
- Operational SLA adherence and reporting of KPIs
- Handle query escalations from customer service and collection teams
- Administrative Support
- Maintain organized digital and physical document filing
- Generate periodic operational reports
- Document and maintain best practices and operational improvements as part of Standard Operating Procedure (SOP)
- Support product team in implementing process improvements
Required Qualifications:
- 2-3 years of experience in UAE real estate, property management or mortgage finance
- Familiarity with UAE real estate/mortgage regulations and documentations
- Strong understanding of UAE rental market dynamics
- Proficiency in English (written and spoken)
- Bachelor's degree in Business Administration, Real Estate, Mortgage Finance or related field
Preferred Skills:
- Basic understanding of financial transaction processing
- Excellent attention to detail with strong organizational capabilities
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Tech-savvy
- Problem-solving aptitude
