Job Overview

An exciting opportunity has arisen for a highly motivated individual to join the Shrewsbury & Telford NHS Trust (SaTH) Digital Services IT Service Desk on a temporary contract which will run to the 31.03.2025.

The successful candidates will be the face of Digital Services and will be the the first point of contact for all end users to ensure all IT service users receive an efficient and responsive and professional service.

You will provide a customer centric service with the aim of resolving incidents and service requests at the first point of contact and embedded following ITIL processes.

This role will include being part of an out of hours IT Service Desk on call rota and therefore a clean drivers license will be required and subject to check at interview stage.

Main duties of the job

Day to day duties will include but not exhaustive to;

Experience working in a busy IT Service Desk environment
Experience in problem solving in a mixed computing environment
Experience of working in a service delivery function
Influencing the application of IT to working practices
Experience of IT systems administration
Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
Flexible attitude to the prioritisation of workload (to support the dynamic nature of the service)
Multi-tasking ability required to deal with multiple incidents awaiting resolution

Working for your organisation

The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust, proactive and resilient service on which customers can rely upon.

Detailed Job Description And Main Responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

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