Job Overview:

We are seeking a motivated and detail-oriented Customer Service & Quality Specialist to join our dynamic team. In this role, you will ensure that our customers receive exceptional service while upholding our quality standards. You will play a vital role in enhancing customer experiences, addressing inquiries, and implementing quality improvement initiatives across our operations.

Key Responsibilities:

Customer Support: Provide prompt and effective support to customers through phone, email, and in-app communications, ensuring their inquiries and concerns are resolved efficiently.
Quality Assurance: Monitor and evaluate customer interactions to ensure compliance with company policies, safety standards, and service excellence.
Process Improvement: Identify and recommend areas for improvement in customer service processes and work with relevant teams to implement solutions.
Training & Development: Assist in onboarding and training new staff members on best practices in customer service and quality assurance.
Reporting: Analyze customer service metrics and prepare reports on performance, trends, and areas for enhancement.
Customer Feedback: Gather and analyze customer feedback to drive service improvements and uphold our commitment to quality.

Qualifications:

Bachelor’s degree in Business, Communications, or a related field.
8 - 10 years of experience in customer service or quality assurance roles, preferably in the transportation or service industry.
Strong communication and interpersonal skills, with proficiency in Arabic and English.
Familiarity with customer service software and CRM tools.
Detail-oriented with strong analytical and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced environment.

Dubai Taxi Company jobs

Customer Service & Quality Specialist