This is an exciting new role at Alder Hey demonstrating the Trust's commitment to ensuring our children, young people and families have the very best experience possible. The Head of Experience will have strategic and management responsibility for the ongoing development and implementation of the Trust’s Vision 2030 strategy in relation to the experience of children, young people and families.

The postholder will be responsible for the implementation of, and oversee the efficient running of, the new Family Hub, a service which aims to provide a timely resolution to any issues experienced by families, working directly with the Charity and charitable partners. They will have overall managerial responsibility for the Patient Experience team, the Spiritual Care Team, the Play Team, and Arts for Health. The post holder will ensure wide and meaningful engagement and involvement of children, young people and their families in collaboration with the Youth Engagement Leads, Forums, and Patient Safety Partners.

As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.

Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.

We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.

For further details / informal visits contact: Name: Pauline Brown Job title: Director of Nursing Email address: pauline.brown@alderhey.nhs.uk Telephone number: 0151 228 4811

Alder Hey Children's NHS Foundation Trust jobs

Head of Experience