The Patient Support Coordinator acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.

KEY RESPONSIBILITIES:

Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.
Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.
Communication Facilitation: Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.
Patient Guidance: Provide patients with information about their medications.
Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.
Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues
Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.

Requirements

2 years plus customer service experience
Working in a healthcare environment advantageous but not essential
Excellent attention to detail
Good understanding of working a highly regulated industry and following policies and SOPs
High level of IT proficiency
Ability to work under pressure

Salary & Benefits

£26,000-£28,000 depending on experience
25 days holiday plus bank holidays (will increase to 30 days after 1 year)
Competitive pension scheme - employer contribution up to 5%
Cycle to work scheme
Casual dress
Free food and refreshments

Compensation Range: £26K - £28K

Montu UK jobs

Patient Support Coordinator (Pharmacy)