Details
Skills
● Customer Service Excellence
● Relationship Building
● Conflict Resolution
● Effective Communication
● Product and Service Knowledge
● Complaint Handling
● Market Research and Analysis
● Sales Strategy Development
● Team Leadership and Management
● Sales Operations Optimization
● Stock Availability Management
● Timely Deliveries Coordination
● Proactive Sales Follow-Up
● Brand Visibility Enhancement
● Strategic Planning and Execution
About
Seasoned Customer Service and Sales Specialist with over 5 years of experience in the aviation and consumer electronics industries. Proven expertise in customer service excellence, sales strategy development, and team leadership. Currently excelling as a Customer Service Representative at Etihad Airways, recognized for
streamlining operations and enhancing passenger satisfaction. Previously achieved a 70% sales increase as Sales Manager at Oraimo and led Xiaomi to exceed regional targets, earning the Xiaomi Excellence of Performance award in 2022. Proficient in English, Urdu, and Arabic