Details
Skills
Customer Service Excellence: Strong ability to understand and fulfill guest needs, ensuring a positive and memorable experience.
Reservation Systems Proficiency: Experienced in using hotel reservation software to manage bookings, cancellations, and adjustments.
Communication: Clear and effective communication with guests, both in-person and via phone/email, as well as coordinating with internal teams.
Problem Solving: Quick thinking and decision-making to resolve guest issues and provide solutions that enhance satisfaction.
Multitasking: Skilled at managing multiple reservations and requests simultaneously, ensuring accuracy and timely responses.
Attention to Detail: Ensuring all guest information and special requests are correctly noted and addressed.
Team Collaboration: Ability to work well with colleagues across various departments to ensure guest needs are met.
Time Management: Efficiently managing daily workload and prioritizing tasks to meet deadlines and guest expectations.
Conflict Resolution: Expertise in handling complaints or issues in a calm and professional manner, always focusing on a positive outcome.
About
As a Reservation Agent at LEGOLAND Hotel Dubai, I have gained extensive experience in providing exceptional customer service and ensuring smooth guest experiences from the point of booking through to arrival. My key responsibilities include:
Managing and confirming reservations using hotel reservation systems.
Assisting guests with inquiries, special requests, and adjustments to their bookings.
Coordinating with other departments (such as front desk and housekeeping) to ensure guest needs are met.
Handling customer complaints and providing timely solutions to enhance guest satisfaction.
Ensuring compliance with hotel policies and maintaining high standards of service.
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