Details
Skills
Project Management
Client Relationship Management
Leadership and Team Management
Process Improvement
Training and Development
SOP Development
Global Operations
Customer Service Excellence
Crisis Management
Talent Acquisition
Employee Relations
Performance Management
Conflict Resolution
Change Management
Onboarding and Offboarding Processes
Scheduling and Time Management
Operations Management
Cross-functional Collaboration
Resource Allocation
Stakeholder Communication
Workflow Optimization
About
With over two decades of experience in project management, client relationship management, and process improvement, I am confident in my ability to contribute effectively to your team and drive the success of your projects.
In my most recent role as an Administrative Executive for Gallup India Private Limited, I acted as the primary point of contact for client inquiries and requests, managing a high volume of appointments, interviews, and coaching sessions. My efforts in streamlining operational workflows and maintaining comprehensive Standard Operating Procedures (SOPs) ensured seamless project execution and compliance across regional processes.
At Bharti Airtel Limited, I progressed from an Executive in Call Centre Operations to an Assistant Manager for Retail Collections and Retention. My tenure was marked by significant achievements, including the successful implementation of the Sell and Collect module, effective management of escalations, and the recruitment and training of frontline executives. These experiences showcase my capability in crisis management and team leadership.
I am pursuing a Six Sigma Black Belt certification, further enhancing my skills in process optimization and quality management. My technical proficiency in Microsoft Access and the Microsoft Office Suite equips me with the tools necessary to manage and analyze data efficiently, contributing to informed decision-making and strategic planning.
My educational background, with a Post Graduate Diploma in Human Resource Management and a Bachelor of Arts from Mysore University, complements my extensive professional experience.
I am eager to bring my expertise in project management, client relationship management, and process improvement to your esteemed organization.
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