Details
Skills
1. Leadership and Team Management
• Ability to motivate, train, and manage staff
• Strong decision-making and problem-solving skills
• Conflict resolution and mediation skills
• Delegating tasks and responsibilities effectively
2. Customer Service Excellence
• Ensuring high levels of customer satisfaction
• Handling customer complaints and concerns professionally
• Ability to engage with guests and build positive relationships
• Understanding customer feedback and making necessary improvements
3. Financial Management
• Budgeting and cost control (labor, food, and operational costs)
• Understanding profit margins and revenue generation
• Inventory management and cost optimization
• Basic accounting and financial reporting
4. Operational Efficiency
• Ensuring compliance with health and safety regulations
• Overseeing daily operations (food preparation, cleanliness, etc.)
• Vendor management and purchasing
• Scheduling staff shifts efficiently
5. Communication Skills
• Strong verbal and written communication to effectively convey expectations
• Active listening and addressing employee and customer needs
• Handling feedback constructively
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