Details
Skills
Microsoft Office Suite:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Cloudbed
Roomracoon
Casablanka
Hotel Systems:
Opera System
Hotel Key System
About
A highly personable and efficient Hotel receptionist with 5+ years experience of fostering strong customer
loyalty and running seamless hotel front desk operations for both luxury and boutique hotels Versatile
professional with expertise in delivering exceptional customer service for clients in both 4-star 150-room
and bespoke 75-room hotels in varied settings. Adept at catering for guest needs by informing clients of
facilities and special room rates, successfully upselling to benefit client and company. Well-versed in
undertaking guest bookings, resolving complaints and ensuring all guest enquiries are resolved within 1
hour or less. French and Spanish speaker with intuitive knowledge of systems including OPERA.
Profile Photo
