Details
Skills
•Client Negotiation: Proficient in negotiating contracts and service level agreements with clients, ensuring mutually beneficial outcomes.
•Project Management: Strong ability to manage projects, timelines, and deliverables effectively, ensuring alignment with organizational goals.
•Customer Relationship Management: Skilled in cultivating and maintaining positive relationships with clients and stakeholders, ensuring satisfaction and loyalty.
•Communication: Excellent verbal and written communication skills, facilitating collaboration and teamwork across diverse groups.
•Training and Development: Experienced in developing and delivering comprehensive training programs for workforce management teams, fostering skill enhancement and performance improvement.
•Workforce Management: Expertise in staffing, scheduling, and resource allocation across multiple locations, ensuring optimal operational efficiency.
•WFM Tools: Experienced with WFM tools such as Calabrio Teleopti, and NICE IEX for efficient workforce planning and management.
•Data Analysis: Proficient in analyzing workforce performance metrics and forecasting staffing needs to support strategic planning.
•Excel & Power BI: Advanced skills in Excel for data manipulation and reporting; proficient in Power BI for data visualization and analytics.
•Problem-Solving: Proven ability to identify operational issues and implement effective solutions to enhance efficiency and productivity.
•Lean Six Sigma: Knowledgeable in Lean Six Sigma methodologies for process improvement and cost reduction, driving operational excellence.
•Cross-Cultural Team Leadership: Experienced in leading diverse teams across multiple countries and cultures, fostering an inclusive and collaborative work environment.
•Multilingual: Proficient in French, English, and Arabic, enabling effective communication in diverse environments and enhancing client interactions.
About
I am an experienced Workforce Management Regional Lead with over 10 years in optimizing staffing and scheduling operations across multiple regions for international brands in Technology and Financial Services. I have successfully led large multilingual teams to improve performance metrics and reduce operational costs by implementing analytics-driven strategies.
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