ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability.KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE PROPERTY

The Cloud 7 Rome Hotel

Cloud 7 Roma is a historic building dating back to the 20th century in the heart of Rome and stands tall between Via del Corso and Via di Pietra. This boutique hotel offers an immersive experience into the essence of Roman dolce vita steeped in the rich tapestry of local culture and history. Cloud 7 Hotel Roma is much more than a hotel, it’s a lifestyle, a unique space destined to amaze you. Step into the arena and enjoy an extraordinary journey!

ABOUT ROME

Embark on a journey through time in the eternal city, where history comes alive at every turn.

Rome, a city that has been at the heart of world history for over two millennia, stands as a testament to human civilization's enduring legacy. As Italy continues to embrace modernization while preserving its rich heritage, Rome remains a cornerstone of the nation's cultural and touristic appeal. The city is a living museum, where ancient ruins, Renaissance art, and Baroque architecture coexist harmoniously. This vibrant metropolis showcases its timeless heritage—iconic landmarks, awe-inspiring monuments, and centuries-old traditions. Italy aims to celebrate and share the grandeur of Rome's history, making it a cultural capital not just of the country, but of the world.

JOB DESCRIPTION

ASSET & EXPERIENCE:

Create bespoke guest experiences, ensuring guests receive a warm welcome and a friendly farewell.
Compile and assess daily reports, including occupancy rates, revenue details, and guest satisfaction levels.
Handle customer inquiries, feedback, and complaints in a timely and professional manner to ensure guest satisfaction.
Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
Handle all front office cashiers' transactions, such as posting charges to guests, taking payments, and exchanging foreign currency according to procedures and balance cash float at the end of the shift.
Accommodate special requests whenever possible and suggestive selling techniques to upsell and promote other services of the hotel.
Take charge of the guest booking process by overseeing all aspects of reservations.
Provide coverage for the night auditor's days off to ensure seamless operations and accurate financial reporting.

PEOPLE:

Coordinate room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requests.
Greet VIP guests upon their arrival, establishes good rapport, and offers assistance for the length of their stay.
Report any unusual occurrences or complaints to the Manager.
Ensure cooperation with all relevant departments to working together on all guest questions or requests.

COMMUNITY:

Forge partnerships and collaborations within the community.
Engages towards our local and global communities.
Respects and applies environmental sustainability practices.

GROWTH:

Implement innovative strategies to enhance the procedures of the department.

EXPERIENCE & SKILLS

A minimum of a 1-year previous experience as receptionist is required.
Fluent in English, Italian proficiency preferred.
Proficiency in Opera Cloud is strongly desired.
Deep understanding of front office standards and best practices.
Ability to ensure top-notch lifestyle guest experience.
Proficient in hotel operations and technology integration.
Innovative mindset to curate unique guest experiences and collaborate effectively with teams.

JOINING OUR TEAM MEANS

Competitive Compensation: A rewarding package tailored to your experience.

Career Growth: Opportunities for advancement within our dynamic organisation.

Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.

Kerten Hospitality

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Receptionist