We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.

This is a full-time role, office based.

Hours 40

Monday - Saturday (Rota)

Requirements

You will be:

Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer's expectations wherever possible
Working to individual and team KPI's
Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity
Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management
Ensuring online enquiry service levels are continually achieved and exceeded where appropriate
Ensuring that the team maximise all opportunities to up sell specified products - e.g. Service Care
Adhering to polices and procedures

You must have:

Customer service experience
Service booking/reception experience
Desire to succeed
Excellent sales skills
PC literate
Problem solving abilities
The drive to build customer rapport
Ability to handle pressure working in a busy call centre environment

Benefits

Colleague Referral Scheme (£500 - £1000)

A range of Mercedes Benz training and leadership programmes
Platinum Plus Rewards Scheme
Colleague Car Purchase Scheme
Eye care Vouchers
Life Assurance (4 x annual salary)
31 days holiday (including bank holidays), rising to 38 days with length of service
Wellbeing Support
Company Pension
Full uniform provided
On site gym

LSH Auto UK Limited

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Contact Centre Agent