We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.
This is a full-time role, office based.
Hours 40
Monday - Saturday (Rota)
Requirements
You will be:
- Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer's expectations wherever possible
- Working to individual and team KPI's
- Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity
- Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management
- Ensuring online enquiry service levels are continually achieved and exceeded where appropriate
- Ensuring that the team maximise all opportunities to up sell specified products - e.g. Service Care
- Adhering to polices and procedures
You must have:
- Customer service experience
- Service booking/reception experience
- Desire to succeed
- Excellent sales skills
- PC literate
- Problem solving abilities
- The drive to build customer rapport
- Ability to handle pressure working in a busy call centre environment
Benefits
Colleague Referral Scheme (£500 - £1000)
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- Full uniform provided
- On site gym
