Company Description

Mercure Muscat Hotel is a 4-star luxury hotel located in Muscat, offering a refined ambiance for both business and leisure travellers. Situated near the airport, government offices, hospitals, and major commercial malls, the hotel provides convenient access to key destinations. With 186 modern rooms and suites, guests can enjoy top-notch facilities including dining venues, swimming pools, a fitness centre, spa, business amenities, and more.

Role Description

This is a full-time Front Office Receptionist role based in Muscat at Mercure Muscat Hotel. As a Front Office Receptionist, you will be responsible for phone etiquette, receptionist duties, front office tasks, customer service, and effective communication with guests and colleagues.

Responsibilities

Guest check in & Check Out
Managing Reservation
Guest Inquiries & Complains
Promotion of Hotel services & Loyalty Programs
Administrative duties , maintain front organization following standard operating procedures, compliance with health & safety policies
Communication & coordination , receptions frequently communicate with other departments

Skills

Phone Etiquette, Receptionist Duties, and Front Office skills
Customer Service and Communication skills
Excellent interpersonal skills and ability to handle guest inquiries professionally
Strong organizational skills and attention to detail
Previous experience in a similar role is preferred
Proficiency in English and Arabic languages
Knowledge of hotel operations and hospitality industry
Attention to details
Problem Solving
Omani National with a high school diploma or equivalent

Mercure Muscat Hotel

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Front Office Receptionist - Omani National