Company Description
Mercure Muscat Hotel is a 4-star luxury hotel located in Muscat, offering a refined ambiance for both business and leisure travellers. Situated near the airport, government offices, hospitals, and major commercial malls, the hotel provides convenient access to key destinations. With 186 modern rooms and suites, guests can enjoy top-notch facilities including dining venues, swimming pools, a fitness centre, spa, business amenities, and more.
Role Description
This is a full-time Front Office Receptionist role based in Muscat at Mercure Muscat Hotel. As a Front Office Receptionist, you will be responsible for phone etiquette, receptionist duties, front office tasks, customer service, and effective communication with guests and colleagues.
Responsibilities
- Guest check in & Check Out
- Managing Reservation
- Guest Inquiries & Complains
- Promotion of Hotel services & Loyalty Programs
- Administrative duties , maintain front organization following standard operating procedures, compliance with health & safety policies
- Communication & coordination , receptions frequently communicate with other departments
Skills
- Phone Etiquette, Receptionist Duties, and Front Office skills
- Customer Service and Communication skills
- Excellent interpersonal skills and ability to handle guest inquiries professionally
- Strong organizational skills and attention to detail
- Previous experience in a similar role is preferred
- Proficiency in English and Arabic languages
- Knowledge of hotel operations and hospitality industry
- Attention to details
- Problem Solving
- Omani National with a high school diploma or equivalent
