About:

NXT Labs is all about creatingopportunities foreveryone toimaginethe art of the possible,experiment,and take big bets on innovative products, features,and processesso we can deliver the best possible experiences for our customers and teams.

Key Responsibilities:

Responding promptly to customer inquiries via phone, email, or chat
Acknowledging and resolving customer complaints
Providing accurate, valid, and complete information to customers
Building sustainable relationships with customers
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with internal teams
Ensuring customer satisfaction and providing professional customer support

Requirements:

Proven customer support experience or experience as a client service representative
Excellent communication and interpersonal skills
Ability to multitask, prioritize, and manage time effectively
Ability to work in a fast-paced environment
Strong problem-solving skills and attention to detail
Ability to work independently and as a team player
Proficiency in English both written and verbal

Please note this is a hybrid role and would require working on Saturdays and evening shift and might occasionally require working on Sundays. Only residents of Karachi will be catered to

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Senior Customer Support Specialist