Skills:
Leadership, Customer Service, Inventory Management, Sales Management, Team Management, Problem Solving, Communication, Visual Merchandising,
Job Purpose
Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.
Education Qualifications
Graduation/ Post Graduation
Key Responsibilities
- Set store sales plans and quotas aligned with business objectives.
- Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
- Implement production, productivity, quality, and customer service standards.
- Recommend product lines and ensure appropriate merchandise mix.
- Drive sales, margin, shrink control, inventory management and cost optimization.
- Manage commercials and statutory compliance.
- Manage performance and foster teamwork among store staff.
- Identify and develop talent for critical positions.
- Address customer feedback to improve service and processes.
- Stay updated on competition and manage customer escalations.
- Drive local events and promotions as per marketing calendar.
- Promote a "Customer Obsessed Culture" to prioritize customer centricity.
Key Performance Indicators
- Business Management: Gross Margin, SOH Segment & Brand mix
- Discount Management
- Brand share
- Finance - Paper/card VM Implementation.
- Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
- Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.
- People Management.
- Business Acumen - profitability, Competition.
- Jio Business - Activations, Recharges, CAF Rejections
Job Requirements
- Functional Competencies
- Operational Effectiveness
- Finance Management
- Analysis and Problem Solving
- Results Orientation
- Behavioural Competencies
- Self-Development
- Emotional Intelligence
- Customer Service Orientation
- People Management
- Communication
- Teamwork and Collaboration
