The Ideal Candidate
- Excellent communication skills [verbally and in writing; internally and externally]. Good organisation skills and an ability to manage competing deadlines.
- Analytical with strong Microsoft Excel knowledge.
- The energy and self-motivation to work within a rapidly growing business that is constantly evolving with changing priorities
- Pro-active, identifying issues as or before they arise.
- Ability to work under pressure, meet targets and deadlines
- An open-minded approach to the role and a flexible, can do, friendly attitude. Our business is constantly changing!
- At least 2 years experience in in an FMCG Supply Chain, with customer service and/or customer facing supply chain experience preferred.
- A passion for food.
About Us
itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class healthy food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
D&I Statement
itsu [grocery] is committed to building a diverse, equitable and inclusive organisation. We encourage applicants from a wide range of backgrounds to apply for all of our opportunities.
When applying for a role with us, please remove your: full name, name of University/School, address, email address and any photos of you on your CV and covering letter. non-anonymised CVs may not be reviewed.
Scope Of The Role
itsu [grocery] is looking for a customer service lead to join its growing supply chain team. Motivated by: providing excellent customer service, problem solving and developing process; this new role will manage the movement of products from our warehouses to our retailers & wholesalers. They should be analytical and excellent at building strong relationships with our customers to maximise our service. They will own service level reporting, investigating order & invoice issues.
- Manage & develop the UK customer supply chain execs - order capture from our customers & short supply situations with our warehouses.
- Build strong relationships with customer contacts, ensuring best in class communication.
- Report on service levels, driving customer centricity across the supply chain function. Ensure route cause analysis when we do have issues.
- Review processes looking for opportunities to automate and standardise
- Work collaboratively with wider supply chain to maximise service levels while managing cost and environmental impact.
- Look for efficiencies and cost savings in our deliveries to our customers.
What We Offer
- Competitive salary
- Competitive bonus scheme
- 25 days holiday + bank holidays (two bank holidays are interchangeable for other religious holidays)
- Health insurance
- Company pension scheme
- Hybrid working (2 days wfh)
- Opportunity to work from home abroad
- 50% employee discount in itsu shops
- Free itsu lunch
- Discounts at major retailers
- A sizeable training budget to support your ongoing development
we want to hear from you
- Start date: February or March 2025
