Skills:
Sales Management, Customer Service, Inventory Management, Team Leadership, Product Knowledge, Communication Skills, Showroom Operations Effectiveness,
We have
Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of
jewellery industry only.
- RT Road, Vizag
- Gumanpur, Kota
- GMS Road, Dehradun
- Wakad, Pune
- RL Ground, Kashipur, Uttarakhand
Key Responsibilities -
- Plan retail KPIs for achieving AOP
- Overlook achievement of GSS number and value targets, driving through store team
- Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
- Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
- Implementing SOPs for VM/ Marketing at stores.
- Lead and manage the team effectively to ensure alignment with business objectives and high performance.
- Ability to handle and resolve conflicts in a constructive manner.
- Building culture of trust , integrity and respect in stores
- Develop & provide opportunities to store employees through various step up programs
- Develop functional capabilities in employees through appropriate training interventions
- Adaption of driving sales through omni channel
- TAT to be followed for customer complaints
- Ensuring availability manpower for planned training programs
Key Performance Indicators -
- %LFL Growth
- % Walkin Target
- % Increase in BER
- Improve Diamond & Silver share in store
- % conversion
- Increase ABV
- Mystery audit score
Functional Competencies -
- Showroom Operations Effectiveness
- Customer Orientation
- Planning & Organizing
Behavioral Competencies -
- Nurturing
- Result Orientation
- Growth Mindset
- Communication & Rapport Building
