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Receptionist Front Desk

Groupl FZE - Formal • Full-time • United Arab Emirates • AED 4,800 - AED 5,000 / month • 1w ago

Visa Sponsorship Provided: YES

Postal Code: 1

Street Address: Dubai

Address Locality: Dubai

Job Summary

As a receptionist front desk in a medical center, you will be the first point of contact for patients and visitors. Your primary responsibility is to ensure that all patients are welcomed in a friendly and professional manner and that their needs are attended to promptly. You will be responsible for answering phone calls, scheduling appointments, and handling patient inquiries. You will also assist in the administrative tasks of the medical center.

Key Responsibilities:

Greeting patients and visitors in a friendly and professional manner
Answering phone calls and directing them to the appropriate department
Scheduling appointments for patients and managing the appointment book
Ensuring patient information is accurate and up-to-date in the electronic medical records system
Handling patient inquiries and providing them with the necessary information
Maintaining the reception area, ensuring it is clean, tidy and presentable at all times
Assisting with administrative tasks such as filing, scanning, and data entry
Coordinating with other departments within the medical center to ensure smooth patient flow and care coordination
Ensuring compliance with medical center policies and procedures
Maintaining patient confidentiality at all times
Performing any other duties as assigned by the management
Answer and direct phone calls in a polite and friendly manner.
Welcome visitors in a warm and friendly manner.
Serves visitors by greeting, welcoming, and directing them appropriately.
Informs visitors by answering or referring inquiries.
Enhance effectiveness by providing information management support.
Produces information by transcribing, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Organizes work by reading and routing correspondence; collecting information; and initialing telecommunication.
Maintains customer confidence and protects operations by keeping information confidential.
Secure information by completing database backups.
Provide historical reference by utilizing filing and retrieval systems.
Contributes to team effort by accomplishing related results as needed.
File and update contact information of employees, customers, suppliers and external partners.
Set up, copy, scan and store documents.
File documents in physical and digital records and ensure appropriate storage.
Manage the processes around documentation within the organization.
Respond to calls, emails, and routine letters; direct inquiries to the appropriate person or department.
Manage schedules and calendars; arrange, coordinate, and schedule meetings; prepare meeting documents for the managing director.
Proofread and edit documents to ensure proper spelling and grammar as well as compliance with company policy; recommend revisions as needed.

Office Duties

Develop and maintain a filing system
Update and maintain office policies and procedures
Maintain contact lists of patients
Provide support to visitors, patients and team-work
Computer literacy
Verbal and written articulacy
Professional discretion
Efficiency
Well-developed time management skills
Strong organizational skills
Maintenance of document
Performs general clerical duties to include but not limited to: photocopying, faxing, mailing and filing, maintain hard copy and electronic filing system
Assists other departments where necessary
Ensures upkeep of office
Maintains stationery and office supplies

Key skills and Qualification:

Any Bachelors Degree
At least 3 years of Prior administrative experience (Medical Background must required)
Excellent computer skills, especially typing.
Attention to detail.
Multilingual may be preferred.
Desire to be proactive and create a positive experience for others.
Willing to work expended hours

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