ABOUT THECOMPANY
Join Jetex, an award-winning global leader inexecutive aviation with a unique ecosystem of more than 30 locations around theworld whose success always springs from the engagement and talent of teams whocreate flexible, best-in-class trip support solutions. The company providesexceptional private terminals (FBOs), aircraft fueling, ground handling andglobal trip planning. It caters to both owners and operators of business jetsfor corporate, commercial and personal air travel. With professions that spanour entire value chain -Â from trip planning to indulging passengers withexceptional hospitality - Jetex offers a vast range of career opportunitiesaround the world. Committed to being an employer of choice, Jetex encouragesemployees to pursue their aspirations thanks to concrete development andlearning opportunities, including personalized career itineraries, contributionto entrepreneurial projects and other initiatives.
ABOUT THE ROLE
The Ramp Agent isresponsible for carrying out ramp operations, ensuring the safe and timely handlingof passenger luggage, accurate logging of flight information and promptresponse to service requests.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
- Safety of team and and equipment/assets at all times.Â
- Hazard/Safety awareness related to work area and other equipment s
- Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in services.
- Assist in maintenance and safe usage of all ramp equipment airside.
- Full PPE when on airside.
- Required to wear and maintain professional uniform as supplied by Jetex.
- Follow safety regulations, company policies, and guidelines from Jetex/London Airports.
- Wing walking and marshalling to ensure safe services.
- Check aircraft compartments/doors to avoid any damage when loading and offloading.
- Load/offload baggage/cargo from aircraft/cart/vehicle in a safe manner using the proper lifting techniques.
- Follow the instructions of the Equipment Operator/Ramp Supervisor and Duty Officers/Coordinator.
- Inform the supervisor of any suggestions to improve the efficiency of the operations or possible solutions to problematic areas.
- After loading make sure minimum space for maximum loads.
- Knowledge of all equipment and be able to use /identify suitable tow bars.
- Provide assistance for Pushback/tow operation.
- Constantly checking on FOD and clearing as required.
- Read tags and segregate loads based on information received either from supervisor/tags.
- Handling/sorting of tools, materials, equipment and supplies.
- Staging, driving and operating technical equipment (if licensed) when instructed by supervisors.
- Any other duties assigned by Line Manager.
Compliance-related duties:
- Adhere to the documented procedures of the organisation or department and retain documented evidence related to the performance of their role.
- The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organisation.
JOB REQUIREMENTS
EDUCATION Â | High school education |
EXPERIENCE Â | Minimum 1-2 years experience in aviation / airline / hotel industry/hospitality preferred. Â Knowledge of another language is a big plus |
SPECIFIC / TECHNICAL SKILLS Â | Great interpersonal and communication skills. Excellent in customer service. Good knowledge in IT Skills (MS Office database management). Professional look. Full Driving License Right to work in UK |
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ESSENTIAL SKILLS & COMPETENCIES
PERSONAL SKILLS Â | Effective interpersonal and communication skills. Maintains a good energy level. Attention to detail with the ability to work under own initiative. Excellent experience working closely with clients. Effectively organizing and prioritizing workloads Ability to multi-task, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up. Time management and organizational skills are a must. In depth information about the work area. |
COMPETENCIES Â | INTELLECTUAL: Manages difficulty and complexity. Acts with integrity. TRANSFORMATION: Innovates/introduces improvements. Designs plans for alternative actions. Attentiveness RESULTS: Solutions driven. Uses analytical techniques. Delivers against obstacles. TEAM: People orientated. Effective communicator Builds and promotes the value of team collaboration. Acknowledges and gives credit to others |
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