At Sodexo, we provide a bouquet of 100+ service offerings to varied clientele — corporates, healthcare organizations, manufacturing locations, educational institutes and in remote environments. Our solutions range across food & catering, facilities management, technical services, workplace experience and energy management. We harbor an inclusive, diverse, fair, equal, and positive work environment to improve the quality of life of those we serve, every day.
Our employees are our greatest asset and personify our values of Service Spirit, Team Spirit and Spirit of Progress. Our employees believe that working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong to a company that allows you to act with purpose and thrive in your own way. Sodexo India has also been accredited with the Great Place To Work® certification
Position Title : Senior Manager- Operational excellence
Location : Mumbai/Bangalore
Candidates preferred from Facility management and manufacturing industries.
Role:
- Drive overall Operational excellence agenda while impacting key result areas around process efficiencies, smart and safe workplace, standard operating procedures and best practice sharing.
- Understand the contractual requirements, identify gaps in value delivered, financial or reputational risk involved and quantify benefits.
- Project/Program managing companywide benchmarking exercise and business development support and solution design.
- Work collaboratively with operations teams to prorogate process view, identify issues and root causes and facilitate innovative solutions
- Establish an efficient/effective process for communicating activities, formally tracking/reporting status/results and sharing best practices across sites and client segments.
- Drive overall governance and senior stakeholder engagement.
- Assess current service delivery process baseline and identify process improvement opportunities.
- Manage the process of selecting, scoping and prioritizing Lean/Kaizen projects including review of resource utilization within site service delivery operations.
- Lead/support ongoing project reviews and reporting
Key Skills and competencies:
- Excellent client management, interpersonal and communication skills (both oral and written)
- Expert in LEAN , Six sigma , and other quality tools and their application based on business scenario
- Project management skills
- Excellent Mentoring, facilitation and training skills
- Ability to look at processes and work area critically and has the knack of identifying issues and bottlenecks.
- Ability to understand and analyze the financial performance data
- Exceptional analytical and quantitative skills
- Excellent interpersonal skills and a collaborative management style to work effectively with multiple stakeholders.
- Inspires others to achieve high standards and adapt to change.
- Strong influencing skills, able to motivate others. Ability to work effectively at all levels of the organization.
- Detail orientation, prioritization, and time management skills to ensure that work related activities are completed in an accurate and timely manner.