Job Descriptions-
1. Guest Relations Management: Ensuring a smooth and professional check-in and check-out experience, addressing guest complaints, and ensuring guest satisfaction. The supervisor also handles special requests, VIP guests, and any unique needs.
2. Team Supervision: Overseeing the front office staff, including receptionists, concierge, bellboys, and others. The supervisor ensures that all tasks are completed accurately, trains new staff, schedules shifts, and maintains staff performance.
3. Daily Operations Oversight: Ensuring that all front desk operations run smoothly. This includes monitoring room availability, managing reservations, handling financial transactions, and coordinating with other departments like housekeeping and maintenance.
4. Report Management: Preparing and analyzing daily, weekly, and monthly reports related to room occupancy, financial transactions, and guest feedback. These reports help in assessing the hotel’s performance and identifying areas for improvement.
5. Handling Emergencies: Responding to emergency situations such as medical issues, security concerns, or technical problems. The front office supervisor acts as a point of contact and ensures that appropriate actions are taken in coordination with the relevant teams.