Ardeta Search is partnering with a brilliant Healthcare Tech organisation to recruit a QA Tester and Technical Support Specialist on a permanent basis. This role is a
remote role in the UK and they are looking for somebody to work
25-30 hours per week.
Key Responsibilities
- Ensure the software development work completed by the team aligns with the client-agreed specifications.
- Extensively test new features to confirm they function as expected, simulating real-life scenarios from the client and end-user perspectives.
- Provide structured feedback to the development team, ensuring any required changes are clearly communicated.
- Grant final internal approval for the development work to be released to clients for user acceptance testing
- Document any new changes to the software in the client handbook.
- Act as the primary point of contact for technical customer support via email, handling 3-10 inquiries daily.
- Resolve straightforward issues quickly, such as login problems, often within minutes.
- Apply a systematic approach to investigate and diagnose more complex problems that require deeper analysis.
- Over time, gain in-depth knowledge of the product, understanding its quirks and nuances to independently resolve most inquiries without further assistance.
- When escalation is necessary, document and log issues in Jira for the technical team, monitor the progress of resolutions or bug fixes, and keep clients informed of ongoing efforts.
- Focus on swiftly resolving or providing workarounds for client issues, understanding that the software is essential to large clinical teams managing critical operations.
Skills
- Strong Technical experience and ability to problem solve.
- High capacity for learning.
This is an exciting role working with a brilliant growing team. The salary is paying circa £45,000 - £50,000 Pro Rata.