Company Description
E-square Services (pvt) Ltd, established in 2006, is an HR consulting firm with offices in Karachi, Lahore, Islamabad, and Dubai. The company specializes in Payroll processing, HRIS, and Recruitment services, with around 10,000 employees across various industries and tech giants. E-square Services offers Employer of Record EOR and Professional Employer PEO services, Recruitment, and Payroll Processing.
Role Description
This is a full-time on-site role for a Call Center Supervisor at Esquare Global Partners located in Karachi South District. The Call Center Supervisor will be responsible for supervising call center agents, ensuring customer satisfaction, managing teams, analyzing performance, and maintaining effective communication within the call center.
Qualifications
- Supervisory Skills and Team Management
- Analytical Skills
- Customer Satisfaction
- Strong Communication skills
- Experience in call center operations
- Ability to motivate and lead a team
- Excellent problem-solving abilities
- Proficiency in relevant software and tools
- Knowledge of measuring KPIs
Appearance: Decent and professional
Salary: Basic Salary: 70K + Incentive
Location: DHA Phase 7, Karachi